Following is information for customers who wish to file a claim with the DWP.

1. If applicable, contact your insurance company; they are your direct insurer.

2. Be specific about the incident: date, time, and location.

3. You must be able to substantiate your loss. Be practical and reasonable.

4. To document your claim send copies of: bills, cancelled checks, receipts, invoices, etc. This is in your own interest.

The claim form is not an admission of liability or a guarantee of payment by the LADWP.

5. Fill out the claim form and forward to:

Los Angeles Department of Water and Power
Attn: Claims Section
P.O. Box 51111, Room 342
Los Angeles, Ca 90051-0100

For additional assistance call (213) 367-4600
Or email: ccenter@ladwp.com

Please click on the following link to access the Claims Information web page and download a pdf of the Claim Form.
http://www.ladwp.com/ladwp/cms/ladwp006572.jsp